Career Opportunities

Administrator, NTRP (Adult)

The purpose of this position is to provide USTA Southern Adult tennis player base with NTRP program expertise and customer service, and also to coordinate various projects as assigned by Director of Adult Programs & Human Resources.   

Essential Position Responsibilities  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

National Tennis Rating Program (NTRP)

  • Serve as first point of contact for all NTRP questions and inquiries.
  • Organize the entire process for Southern NTRP Self-Rate Appeals, which includes but is not limited to research, submission to Self-Rate Appeals Committee, administering and notification.
  • Run and review NTRP disqualification reports (three times per week) and forward applicable disqualifications to State League Coordinator notify players. Submit change requests to USTA.
  • Evaluate and administer NTRP, General and Administrative Grievances which include communication with parties involved and notification of grievance decisions.
  • Organize the Medical Appeals process and serve as liaison to Southern Medical Appeals Committee.
  • Participate in trainings for new Adult program state staff and for players.
  • Serve as section contact for TennisLink- and TDM-related issues and problems and reach out to the Link Team for a resolution.

Other

  • Serve as technical services expert for upcoming ClubSpark platform.
  • Perform other duties as assigned by the Director of Adult Programs & Human Resources and/or Executive Director. 

Competencies

  • Excellent communication skills, both verbal and written
  • Strong administrative and organizational skills. Ability to multi-task as position will manage several projects concurrently
  • Highly motivated self-starter, enthusiastic personality with desire to promote and grow tennis
  • Exemplary customer service skills and willingness to go the extra mile to help our players

Required Education and Experience

  • Bachelor’s degree or equivalent experience.
  • Computer experience in MS Outlook, Word, Excel, and Power Point.
  • Must be able to travel, work weekends, and work out of the USTA Southern office.

Preferred Education and Experience

  • TennisLink and/or TDM experience a plus
  • Prior NTRP and/or USTA Adult League tennis experience

Work Environment

This position operates in a clerical, office setting. The position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. At times, this position will be offsite at state offices, trainings, meetings and events.  

Position Type and Expected Hours of Work

This is a full-time position. Typical days and core hours of work are Monday through Friday, 9:00 AM to 5:00 PM but may require hours outside of the core business hours. One hour unpaid lunch break is provided.

Travel

The position requires some travel including but not limited to meetings, events and workshops.

AAP/EEO Statement

USTA Southern is an equal opportunity employer.

Exempt Status

Non-Exempt

Supervisor

This position will report directly to the Director of Adult Programs & Human Resources.

Other Duties

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To apply for the position, please submit resume, cover letter and salary expectations to Chris Walling, Director of Adult Competition & Human Resources, at HR@southerntennis.com. Only qualified applicants will be contacted. Please no phone calls. The position will remain open until filled. 

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